Foreword
CCL Energy Group Ltd (“CCL”) is committed to safeguarding your privacy. Please read the following privacy statement to understand how your personal information will be treated when you use or register on the CCL website, speak to a member of our team, visit our office, or otherwise interact with CCL.
This privacy statement applies to CCL Energy Group Ltd and, where relevant, its group companies, including CCL Components Ltd and CCL Solar B.V.
How Do We Use Your Personal Information?
Depending on how you deal with CCL, your interactions with us, and the permissions you give us, we may use your personal information for the following purposes:
- To fulfil your order and provide you with the services you have contracted for.
- To maintain your online account with us.
- To manage and respond to any queries or complaints.
- To personalise CCL’s offering to you and show you content we think you may be most interested in, based on your account information, purchase history, and browsing activity.
- To improve and maintain CCL websites, and monitor their usage.
- For market research, for example to gather feedback about our products and services.
- To send you marketing messages and show you targeted advertising where we have your consent or are otherwise permitted to do so.
- For security purposes, to investigate fraud and where necessary to protect ourselves and third parties.
- To comply with legal and regulatory obligations.
- To assess and process applications for credit accounts, including checks with credit reference agencies and insurers where relevant.
We rely on the following legal bases under applicable data protection law to process your personal information:
- Because processing is necessary to perform a contract with you or to take steps before entering into a contract with you.
- Because processing is necessary for our legitimate interests or the legitimate interests of your business, where you are submitting orders on behalf of a company.
- Because we have obtained your consent, for example where you contact us with a query, provide optional information, or consent to receive marketing.
- Because it is in our legitimate interests to maintain, improve, and promote our services and to ensure our website works effectively and securely.
Where Does CCL Store My Personal Information, And How Long For?
CCL operates internationally and, as a result, your personal information may be processed in countries outside the UK or EEA. Where this happens, we take appropriate steps to protect your information and ensure suitable safeguards are in place.
We keep personal information for as long as necessary for the purposes set out in this privacy statement. Retention periods vary depending on your relationship with us, the type of information involved, and our legal, accounting, tax, regulatory, warranty, and operational obligations.
Where we no longer need your information, we will securely delete it or anonymise it. We may keep a minimal suppression record where necessary, for example to ensure we continue to respect marketing opt-out requests.
What Does CCL Do To Protect My Personal Information?
CCL aims to deliver a high level of service and security to our customers both online and offline. To protect sensitive information submitted through our websites, we use appropriate technical and organisational security measures.
- SSL / TLS encryption to protect data transmitted through our website.
- Secure payment handling through third-party payment providers such as Worldpay or PayPal, meaning we do not store your full card details.
- Password-protected customer account areas.
- Internal procedures and controls designed to safeguard personal information against unauthorised access, loss, misuse, or disclosure.
How Does CCL Use My Personal Information?
Where permitted by law, or where you have given us your consent, CCL may send you marketing communications by email, phone, SMS, post, or other appropriate channels about products, services, offers, and updates that may be relevant to you or your business.
Some of these communications may be tailored based on what we know about you, such as your order history, browsing activity, or account preferences.
If you no longer wish to receive marketing communications, you can:
- Edit your preferences within your account where this functionality is available.
- Use the unsubscribe link in our email communications.
- Email us at admin@cclcomponents.com.
You may also see CCL adverts on third-party websites or social media platforms. These may be shown using cookies or similar technologies where you have consented to those technologies, or through audience tools offered by those platforms.
Where we use website chat, form, or similar support tools, information you provide through those tools may be collected and used to respond to your request, provide support, and improve our service.
How Can I Access, Update, Correct or Delete My Personal Information?
If you would like to access, update, correct, restrict, erase, or otherwise exercise your rights in relation to your personal information, please contact sales@cclcomponents.com.
Updates To This Privacy Statement
We may update this privacy statement from time to time to reflect changes in law, regulatory guidance, technology, or our privacy practices. When required, we will take appropriate steps to notify you and obtain consent where necessary.
Analytics
We may use analytics and webmaster tools to understand how visitors use our website, help ensure the site meets user needs, and identify ways to improve performance and usability.
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you are visiting the site
Where analytics cookies are not strictly necessary, they should only be used where you have given consent.
Electronic Payments
Where our website provides facilities for electronic payments, data submitted through those pages is encrypted for your protection. You can verify this by checking that the page address begins with “https”.
Copyrights
Content contained in or linked from our website may be owned by CCL or by third parties and may be protected by copyright and other intellectual property rights. You must not reproduce, distribute, or reuse content except where permitted by law or with the relevant permission.
Last Updated: March 2026
This privacy policy explains how CCL uses and protects information you provide when using this website or otherwise interacting with us. We may update this policy from time to time by amending this page.
What We Collect
We May Collect The Following Information:
- Name
- Contact information including email address, phone number, and business details where relevant
- Demographic information such as postcode, preferences, and interests
- Account, order, and transaction information
- Information relevant to customer service, surveys, marketing, and offers
What We Do With The Information We Gather
We require this information to understand your needs, provide our services, and improve your experience.
- Internal record keeping
- Improving our products and services
- Sending service-related communications
- Sending marketing communications where permitted
- Customising the website according to your interests
- Conducting customer service and market research activities
Security
We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented suitable physical, electronic, and managerial procedures to safeguard the information we collect online.
Links To Other Websites
Our website may contain links to other websites. Once you leave our site, we do not have control over that other website and are not responsible for its privacy practices. You should review the privacy notice of any website you visit.
Controlling Your Personal Information
You may choose to restrict the collection or use of your personal information in the following ways:
- Where forms include marketing choices, select the relevant option if you do not want to receive direct marketing.
- If you have previously agreed to marketing, you may withdraw your consent at any time by contacting us at admin@cclcomponents.com.
We will not sell, distribute, or lease your personal information to third parties unless we have your permission, are required to do so by law, or have another lawful basis to do so.
You may request details of personal information we hold about you under the UK GDPR and the Data Protection Act 2018. If you believe that any information we hold is incorrect or incomplete, please contact us and we will correct it where appropriate.